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SmartHost Service
Guest Services
A responsive hospitality desk covering arrivals, in-stay questions and departures.
Overview
Guest experience is what drives reviews, repeat stays and, ultimately, the performance of your property. Our guest services team handles every conversation from first enquiry to post-departure follow-up.
Owners are kept out of the day-to-day exchanges and are only involved where a decision genuinely needs them, such as an approval on an out-of-policy request.
What SmartHost manages
- Pre-arrival messaging and access instructions
- In-stay support and issue triage
- Local recommendations and welcome information
- Departure reminders and feedback requests
- Review responses and guest records
Interested in guest services?
Request a property assessment and we will set out exactly how this service would run for your property.