How it works
From first enquiry to monthly owner reporting
A documented eight-step process that takes a property from initial conversation to a fully managed operation, with the owner informed at every stage.
The process
Eight steps to a fully managed property
- 01
Property Owner Enquiry
You get in touch through the website with details about your property, location and what you would like from a management partner.
- 02
Consultation & Property Assessment
We review the property, discuss suitable rental strategies and set out what management would look like in practice.
- 03
Property Onboarding
Documentation, compliance records, keys, access arrangements and preferred contractors are collected and recorded.
- 04
Property Setup
Presentation work, photography briefs, inventory records, house manuals and listing content are prepared before going live.
- 05
Guest Bookings Through Connected Channels
Stays are taken through the booking channels associated with your property, and confirmed bookings feed our operational schedule.
- 06
Guest & Property Operations
Arrivals, in-stay support, house rules and departures are managed by the guest services team.
- 07
Cleaning & Maintenance
Turnovers, inspections, repairs and planned upkeep are scheduled around occupancy and documented on completion.
- 08
Owner Reporting & Support
You receive a structured monthly report and ongoing access to your account manager for decisions and reviews.
Conceptual booking flow
How bookings on Airbnb and other channels reach our operations team
SmartHost works for owners, not travellers. Guests book through the channels associated with your property, and those bookings drive the operational schedule our team works to.
This diagram describes the intended flow of information. No specific Airbnb API capability is live in this prototype, and channel connections are illustrative only.
You keep ownership
Your property, your strategy, your decisions on anything material. SmartHost operates within agreed thresholds.
We run the operation
Guest communication, changeovers, inspections, repairs and contractor coordination sit with our team.
You get visibility
Stay activity, completed work and spend are consolidated into a structured monthly report.
Start with step one
Send us the details of your property and we will arrange a consultation and property assessment.